Operation Manager (Restaurant) - English Speaking

เงินเดือน: ตามตกลง

อัตราที่รับ: 1 อัตรา

ประกาศเมื่อ: 16 ตุลาคม 2569

หน้าที่และรายละเอียดของงาน:
Key Responsibilities

1. Strategic Operations & Revenue Growth

• Drive revenue and profitability through targeted operational strategies, analyzing P&L, customer trends, and market insights.
• Boost branch turnover across dine-in, delivery, catering, and promotional channels.
• Partner with Marketing and Business Development to launch new products, seasonal menus, and customer engagement campaigns.
• Establish KPIs to monitor branch performance and lead expansion readiness through operational standardization.

2. Operational Excellence & Efficiency

• Oversee end-to-end FOH & BOH operations to ensure a seamless, high-quality customer experience.
• Implement systems and SOPs to optimize service speed, consistency, and brand standards.
• Drive efficiency initiatives that reduce costs (e.g., optimized labor scheduling, waste reduction) without compromising quality.
• Conduct regular audits to strictly enforce safety, hygiene, and operational standards.

3. Leadership & Team Development

• Lead, coach, and inspire branch leaders with a hands-on, performance-driven approach.
• Cultivate a workplace culture that values accountability, ownership, and customer focus.
• Oversee training frameworks and develop succession plans to build a strong leadership pipeline.

4. Financial & Cost Control

• Manage labor, food (COGS), and overhead costs to align with revenue and profitability targets.
• Review and validate monthly financial performance utilizing accurate POS data and reports.
• Ensure financial sustainability while investing in strategic operational improvements.

5. Maintenance & Troubleshooting

• Enforce preventive maintenance standards, safety protocols, and operational compliance across all branches.
• Oversee the maintenance system, approve work orders, and analyze incident reports to identify improvement areas.
• Ensure all equipment breakdowns undergo root cause analysis, preventive planning, and follow-up checks.
• Manage vendor/contractor performance and provide escalation support for critical or recurring issues.

6. Asset & Equipment Tracking

• Enforce company-wide protocols for the entire asset lifecycle: registration, maintenance, replacement, and disposal.
• Oversee the master Asset Management System, ensuring all equipment is tagged, tracked, and audited quarterly.
• Collaborate with Finance and Accounting to align asset procurement, replacement, and depreciation with budget goals.
• Implement strict equipment control procedures to minimize downtime, loss, or misuse.

7. Cross-Functional Collaboration & Innovation

• Collaborate with Marketing and Business Development to execute campaigns that boost sales and traffic.
•Partner with R&D/Culinary to develop menu innovations and with HR to optimize staffing and people development.
• Stay updated on industry trends, competitors, and new technologies to continuously innovate operational practices.

คุณสมบัติผู้สมัคร

1. Bachelor’s degree in Business Administration, Hospitality, or related field (Master’s degree preferred).
2. Minimum 7–10 years of progressive experience in F&B operations, with at least 3 years in a leadership role managing multiple outlets.
3. Proven success in driving revenue growth while maintaining operational excellence.
4. Strong financial management skills (P&L analysis, budgeting, forecasting).
5. Hands-on leadership style with a balance of strategic thinking and execution.
6. Strong communication and stakeholder management skills.
7. Flexible to travel across branches and work during evenings/weekends as needed.

สถานที่ปฏิบัติงาน

สวนหลวง กรุงเทพมหานคร

สวัสดิการของ Gourmet Innovation Co.,Ltd.

Transportation , Phone credit, Performance bonus, KPI, Target, Birthday Bonus, Social Security, Annual Leave, Public Holliday

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